The MAC shall process all petitions in accordance with the followings:
(1) Paperwork Flow Management Manual; (2) Chapter 7 of the Administrative Act; (3) Regulations for the Handling of Public Petitions by Subordinate Agencies of the Executive Yuan.
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Handling Time of Petitions by Private Citizens:
According to Article 11 of the Regulations for the Handling of Public Petitions by Subordinate Agencies of the Executive Yuan, when handling petitions, agencies are required to register, categorize, calculate, and keep track of the processing of each case. Agencies shall stipulate the handling time in accordance with the nature of different petitions but all should be no more than 30 days. Agencies that fail to conclude a case within the stipulated handling frame are required to seek approval from their supervising authority for extension and issue a written notice to the petitioner to explain the extension.
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The time needed for the MAC to process petitions sent to the Mailbox:
Within 6 working days after the petitioner received the message from the system confirming the reception of the petition.
